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常见问题(2015年6月6日更新)

  • Basic Info & Shipping


  • 1.WHAT CURRENCIES ARE SUPPORTED?
    Our BitFlash ATM model supports USD, CNY, PLD, EUR, and HKD. This model supports one currency at a time. Our BitThunder ATM model supports USD, EUR, and PLD. This model is multi-currency and accepts these 3 currencies. If you would like to add your local currency we can do this as well.


  • 2.WHAT LANGUAGES ARE SUPPORTED?
    The language on the machine is English and other languages are supported on request.


  • 3.WHERE ARE THE ATM MANUFACTURED?
    Our ATM manufactured in Shenzhen the technology hub of China. By our skilled engineers who have been producing Bitcoin hardware and software including our (link) Lightning ASIC miner for the last 2 years.


  • 4.WHERE DO THE ATM SHIP FROM?
    Our ATM ship from China. Our BitFlash ATM is currently available for shipment.BitThunder will currently take 2 weeks to produce.


  • 5.WHAT THE SHIPPING WEIGH AND DIMENSIONS?
    The shipping weight and dimensions are:
    BitFlash: 10 KG, 40CM*25CM*40CM;
    BitThunder: 180KG, 58CM*50CM*162CM;


  • 6.HOW ARE THE ATM DELIVERED?
    We pack our BitFlash model in a sturdy cardboard box surrounded by styrofoam. BitThunder will ship in a heavy-duty wooden crate. Multiple shipping services are available, or you can arrange your own shipping service.


  • 7.WHAT ARE YOUR PAYMENT TERMS?
    100% of the price and shipping upon pre-order. We accept bitcoin and wire transfers. We have a two week refund policy of you have an issue with the machine.


  • Compliance


  • WHAT SHOULD BE CONSIDERED FOR LOCAL COMPLIANCE?
    We highly recommend looking into your local laws and regulations when it comes to compliance. We do not have a clear position on the compliance requirements on the locales our machines are shipped.


  • Fees & Float


  • 1.The advantages of the ATM?
    ow price: 1,500 USD, No management fee, Low transaction fee


  • 1.What fee do you take?
    BitExchange will take transaction fees based on the number of transactions of the ATM per year. For example: Less than 50 bitcoin transactions per year is 1 % per transaction. Between 50 to 100 bitcoin transactions per year is .75% per transaction. More than 100 bitcoin transactions per year is .5% per transaction. Therefore the more transactions your ATM does the lower the transaction fee will be.


  • 2.Who supplies to Bitcoin float for the machines?
    The operator will be responsible for loading the ATM with bitcoin.


  • 3.What function are provided by the back-end?
    Wallet configuration, price sourcing, auto-trading on exchanges, commission setting, transaction logging, secure client/server pairing.


  • 4.Which sources do you support for the Bitcoin price?
    We currently support: BitStamp, Bitfinex, Btc-e, Coindesk, Coinbase, Huobi, ANX. Many more are to come.


  • Profitability


  • 2.How do I profit from operating ATM?
    Profitability depends on the commission decided by the operator and the current price of bitcoin. For example at an average of $200 per transaction with a 2% transaction fee an operator would recoup their investment after 500 bitcoins have been transacted.


  • 3.What makes for the best location?
    Hotel, Café, Shopping mall and so on.


  • 4.Will you help with promotion?
    We can assist with promotion and can provide suggestions to gain publicity. We will also share your location on our website and on social media.


  • Hardware & Software


  • 1.How is the ATM connected to the network?
    Bitflash connects with an Ethernet connection Bitthunder connects with wifi and Ethernet


  • 2.Is the ATM certified?
    The ATM has CE and ROSH certification.


  • 3.Does the ATM have a recycler?
    The BitThunder has a recycler, however the BitFlash hasn’t.


  • 4.Are there printers, fingerprint scanners, camera in the ATM?
    Yes, The BitThunder has, however the BitFlash hasn’t


  • Support


  • 1.What can we support?
    We will provide 24 hour 7 days a week support. We offer support by email and live chat. Email replies will be sent within 24 hours.


  • 2.How are updates provided?
    Updates will be provided on the BitExchange website